Customer Care Advisor Permanent - Full Time
Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Customer Service Advisor.
As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!
How will you make an impact?
- Providing excellent service to our customers via telephone, chat, and email
- Engaging and building rapport quickly with our customers to enable understanding of each specific customer’s needs and wants
- Being passionate about being the face of the company, consistently delivering positive and friendly service throughout the whole customer journey
- Driving sales by providing good customer service and product knowledge
- Maintaining a high level of accuracy and attention to detail
- Maintaining departmental and personal Service Level Agreements and KPIs in line with company expectations
Please note this role is 40 hours per week.
You’ll fit right in if you have:
- Great people skills
- A confident and positive approach
- Experience working as part of a team
What’s in it for you?
Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:
- Base salary of £20,800 per annum rising to £22,880 from 1st April 2023
- Bonus of up to £1,250 per annum
- 40-60% discount across our range of products
- 33 days holiday
- Company pension scheme
- Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.
But there’s more, for a full list of what we offer at O&CC check out our brochure here.
Applications from all genders and backgrounds are encouraged.
O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.
This advert may close early if sufficient applications are received.