Customer Service Advisor Full Time Permanent Permanent - Full Time

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join our Customer Services team as our new Customer Service Advisor! Outdoor and Cycle Concepts is made up of the well-known high street brands Snow + Rock, Cotswold Outdoor and Runners Need, and together we dedicate our time to encouraging everyone to enjoy the outdoors sustainably.

You might think that retail is a tough industry and you’re right! But we’re uniquely positioned, supported by world leading brands, to encourage everybody to get outside. We’ve already supported millions of customers to take advantage of their new love for the outdoors during lockdown and we’re there to support the nation with staycation UK. As you can tell we have big ambitions for the future and our people play a big role in achieving those ambitions.

We won’t see you as a number, we will see you as part of our outdoor family. We invest in our talent and will help you conquer your goals.

Be bold. Be brave. Join us!

Please note this role is 40 hours per week with a requirement to work 1 in 4 weekends.

Key Responsibilities

• Providing outstanding service to our customers via telephone, online chat and email along with other activities that are needed to deliver a great customer experience
• Understanding each customer’s needs and wants, allowing you to tailor the service specifically for them
• Maintaining a high level of accuracy, attention to detail and product knowledge to help drive repeat custom
• Taking ownership of allocated customer issues, resolving appropriately and following up to maintain customer confidence and encourage repeat business
• Advising customer on care and maintenance of their products, creating opportunities for add-on sales where appropriate

Role Requirements

• Experience in a contact centre environment handling complex enquiries and complaints
• Adaptability, changing the style of service to best suit each customer
• Professional understanding of what first-class customer service is and why it’s so vital
• Interest in the outdoors
• Attention to detail
• Excellent written and verbal communication skills

Salary

The salary for this role begins at £18,100 and increases to £20,500 once you gain full accreditation and become and O&CC Expert. Accreditation is split into three stages and you will receive full support to help you progress and enhance your skills.

We live our values and love to help people enjoy the outdoors so all our colleagues benefit from a generous staff discount scheme, up to 33 days annual leave (with the option to buy and sell additional days) and company partnerships with loads of amazing brands including The National Trust, The Ramblers and many more!

Here at Outdoor and Cycle Concepts we believe people are happier when they escape outside. Are you ready to join our team and inspire the nation?

This advert may close early if sufficient applications are received.