Customer Service Advisor Full Time Permanent

Searching for your next adventure? Looking to join a growing company with great prospects? Due to a dramatic increase in our customer base, we’re looking for new Customer Service Advisors to join our team! Outdoor and Cycle Concepts is made up of the well-known high street brands Cotswold Outdoors, Snow + Rock and Runners Need, and together we dedicate our time to encouraging everyone to enjoy the outdoors sustainably.

As a business we are uniquely positioned, supported by world leading brands, to encourage everybody to get outside. We’ve already supported millions of customers to take advantage of their new love for the outdoors during lockdown and we’re there to support the nation with staycation UK. As you can tell we have big ambitions for the future and our people play a big role in achieving those ambitions.

You will become part of our outdoor family – we invest in our talent and will help you conquer your goals.

Be bold. Be brave. Join us!

Please note this role is 40 hours per week with some weekend work required.

Key Responsibilities

• Providing great service to our customers via a range of channels, including telephone, online chat and email
• Understanding the needs of our customers and delivering a service that exceeds expectations
• Maintaining a high level of accuracy, attention to detail and product knowledge to help drive, retain and delight customers
• Taking ownership of allocated customer issues, resolving appropriately and following up to maintain customer confidence
• Advising customers on care and maintenance of their products, creating opportunities for add-on sales where appropriate.

Role Requirements

We want to make sure that you have everything you need to be successful in this role. In general this means we would like you to have;

• Experience in a contact centre environment handling and resolving enquiries
• The ability to adapt your style and approach, both within the team and with customers
• An appreciation of what great customer service looks and feels like
• Ability to build rapport quickly and effectively
• Excellent written and verbal communication skills
• Attention to detail
• You don’t have to be an expert in all our brands but an interest in ‘what we are about’ is always desirable

Salary & Benefits

We believe in giving our colleagues remuneration that is more than just base salary. So here is our chance to show you what we offer in addition to the starting salary of £19,500 (which can rise to £21,500 when you meet certain performance criteria):

• Bonus scheme which pays out based on business and personal performance (maximum pay-out for 2021 is £1,250)
• Staff discount which provides discounts of about 40-50%
• Free parking at our site in Kemble
• Pension scheme
• 33 days holiday (inclusive of bank holidays)
• Opportunity to take on an apprenticeship
• Discounts with our partners such as the National Trust
• Buy/Sell Holiday scheme
• Cycle to Work

Here at Outdoor and Cycle Concepts we believe people are happier when they escape outside. Are you ready to join our team and inspire the nation?

This advert may close early if sufficient applications are received.