Customer Service Advisor Full Time Permanent

At O&CC Group and our brands, Cotswold Outdoor, Snow and Rock and Runners Need, we pride ourselves on doing customer service differently. Our values run through our business and are put into practice from our head office to our retail stores.

We are looking for Customer Service Stars to work from our Kemble Head Office and we would love to talk to you. We provide free parking and our head office is only 20 minutes from Swindon!

Our Customer Service Advisors are the front line in maintaining our values and ensuring our customers experience them in every interaction. We are looking for individuals who are able to use initiative to solve our customers issues quickly and efficiently and also people who adopt a genuine interest in getting to know our organisation and the exciting industry we represent

Responsibilities will include:

• Providing excellent service to our customers via telephone, chat & email.
• Engage and build rapport quickly with our customers to enable understanding of each specific customer’s needs and wants.
• Be passionate about being the face of the company, consistently delivering positive and friendly service throughout the whole customer journey.
• Drive sales by providing good customer service and product knowledge.
• Maintaining a high level of accuracy and attention to detail.
• Maintaining departmental and personal Service Level Agreements and KPIs in line with company expectations.

Is customer service for you?

You don’t need specific experience, we are looking for people with great people skills. You don’t require any qualifications, but you do need to be confident and work well as part of a team. Our Customer Service team will provide a career for those of us who easily warm to people and see the positivity in helping them.

In return you will receive a competitive starting salary of £19,500 and a benefits package which includes an annual bonus and staff discount, plus the opportunity for career progression.

If you would like to be considered for this position, please apply via the link below.