Sales Assistant – Product Expert Contract - Part Time Permanent - Full Time
Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Retail Product Expert.
As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!
How will you make an impact?
As a Product Expert, you’ll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:
- Delivering a high level of customer service including resolving low level customer concerns
- Providing customers with a range of specialist services such as boot fits, IMBOX, gait analysis etc
- Developing and maintain your product knowledge and professional skills using our eLearning system and opportunities provided by our People and Product Development team
- Delivering product training in store
- Overseeing an area of the store including guiding colleagues on priorities and activities
- Coaching colleagues on product-based selling skills using your expertise
- Onboarding and mentoring new colleagues with regards to product knowledge
- Performing key holder duties such as opening and closing the store
- Ensuring a safe and compliant working environment by taking personal responsibility for health and safety and store policies and procedures
Please note this role is 36 hours per week working on a rota basis. You will be required to work some weekends.
You’ll fit right in if you have:
- A passion for providing excellent customer service
- Experience managing a team
- Strong organisation skills with the ability to multi-task
- An in-depth understanding of outdoor products and equipment with a passion for the outdoors
- A drive for continuous improvement and development
What’s in it for you?
Colleagues make a company, so we believe in offering a total rewards package that’s more than just base salary. As part of the O&CC team you’ll receive:
- Base salary of £9.88 per hour increasing to £10.84 from April 2023 (£8.01 increasing to £8.79 for under 21’s)
- Bonus of up to £750 per annum (in proportion with hours worked)
- 40-60% discount across our range of products
- Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
- Company pension scheme
- Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.
But there’s more, for a full list of what we offer at O&CC check out our brochure here.
Applications from all genders and backgrounds are encouraged.
O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.
This advert may close early if sufficient applications are received. Your application will be held in our ATS and processed in line with our privacy policy, visible on our website.