Please note this is a fixed term contract until January 2024. We are looking for candidates local to Cardiff due to the requirement for training to be completed on-site.

Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Customer Care Advisor.

As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Snow + Rock and Runners Need to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

How will you make an impact?

• Providing excellent service to our customers via telephone, chat, and email
• Engaging and building rapport quickly with our customers to enable understanding of each specific customer’s needs and wants
• Being passionate about being the face of the company, consistently delivering positive and friendly service throughout the whole customer journey
• Driving sales by providing good customer service and product knowledge
• Maintaining a high level of accuracy and attention to detail
• Maintaining departmental and personal Service Level Agreements and KPIs in line with company expectations

You’ll fit right in if you have:

• Great people skills
• A confident and positive approach
• Experience working as part of a team in a call centre environment

What’s in it for you?

Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:

• Base salary of £22,800 per annum
• 40-60% discount across our range of products
• Up to 33 days holiday with the option to purchase additional holiday
• Company pension scheme
• Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.

But there’s more, for a full list of what we offer at O&CC check out our brochure here.

Applications from all genders and backgrounds are encouraged.

O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.

This advert may close early if sufficient applications are received.