Head Office Teams

Asset Protection

The Asset Protection Team safeguards company assets and minimises losses due to theft, fraud or operational errors. They are responsible for implementing security measures, conducting investigations, monitoring surveillance systems, training colleagues on loss prevention protocols and collaborating with the police to maintain a safe and secure environment.

B2B

Our B2B team plays a crucial role in building and maintaining relationships with business clients and other commercial groups such as public services, educational organisations and vehicle manufacturers. They are responsible for understanding the unique needs of commercial customers, proposing tailored product or service solutions, negotiating contracts and ensuring client satisfaction.

Buying

The Buying Team selects and purchases merchandise to meet customer demand and maximise profitability. They are responsible for market analysis, vendor relationships, negotiating pricing and terms and making informed buying decisions that align with the company's target market, and brand strategy.

Central Operations

The Central Operations team manages the overall operations of our stores. They are responsible for overseeing store management, staffing, customer service and ensuring that all retail operations run smoothly and efficiently, ultimately contributing to our success in delivering exceptional customer experiences and driving sales.

Customer Care

The Customer Care Team drives excellent customer service and building strong customer relationships. They are responsible for handling customer inquiries, resolving complaints, providing product information, processing orders and returns and ensuring customer satisfaction at every interaction.

Digital Marketing

The Digital Marketing Team plays a pivotal role in developing and implementing online marketing strategies to drive traffic, engagement, and sales through digital channels. They are responsible for managing social media campaigns, search engine optimisation, content creation, email marketing and digital advertising efforts. They use data and analytics to optimise campaigns and maximise O&CC’s online visibility.

Ecommerce

The ECommerce Team is responsible for our online sales channels. They develop and maintain our websites, ensuring smooth functionality as well as managing product listings, overseeing online transactions and implementing strategies to drive online traffic, enhance user experience, and maximise online sales growth.

Finance

The Finance Team manages all financial aspects of our business. They are responsible for financial planning and analysis, budgeting, forecasting, cash flow management, financial reporting and ensuring compliance with financial regulations. They provide insights and strategic guidance to drive profitability, efficiency and financial stability.

IT

The IT Team manages and maintains the technology infrastructure that supports various operations and systems within the business. They are responsible for ensuring network connectivity, system reliability, data security, software and hardware maintenance, troubleshooting technical issues and providing technical support to colleagues.

Marketing

The Marketing Team develops and implements effective strategies to promote products, attract customers and increase sales. They are responsible for creating engaging marketing campaigns, managing advertising channels, analysing customer data to drive brand awareness and customer engagement.

Merchandising

The Merchandising Team is responsible for analysing market trends, selecting product assortments, managing inventory levels, pricing strategies and optimising product placement and visual displays, all with the objective of maximising customer engagement, driving revenue, and maintaining a strong brand presence.

People

The People Team manages all aspects of human resources and fostering a positive work culture. They are responsible for talent acquisition, employee onboarding, performance management, training and development, compensation and benefits administration as well as internal communications.

Studio

The Studio Team create high-quality visual content for marketing and promotional purposes. They are responsible for producing product images, videos, and other visual assets that showcase our business in an engaging and visually appealing manner, supporting brand messaging and driving customer interest.

Visual Merchandising

The Visual Merchandising Team creates visually appealing and engaging displays to attract customers and enhance the overall shopping experience. They are responsible for designing and arranging product displays, selecting props and signage, implementing promotional campaigns and ensuring brand consistency in-store.

Warehouse

The Warehouse Team manages the inventory and ensures efficient storage and distribution of products. They are responsible for receiving and inspecting incoming deliveries, organising and maintaining stock levels, accurately picking and packing orders, coordinating logistics and shipping and maintaining a clean and organised warehouse environment.