Our Sales Assistants, known internally as Customer Advisors, are a customer’s first point of contact in store. They work as part of a team to deliver a high level of customer service whilst providing advice and support to customers, creating a positive and inclusive in-store experience.
A role as a Customer Advisor opens the door to progression within our stores, something which our Managers and Learning and Development team are on hand to support with.
Senior Sales Assistants, or Senior Customer Advisors, enhance the customer experience and mentor colleagues to embed a customer first approach. Along with providing a great customer experience, they help set an expectation and standard for the store.
Senior Customer Advisors can choose to go down a people or product route to progress their career in retail.
Product Experts provide in-store expertise on the products and services we offer. Along with advising customers they also develop the team’s product knowledge and lead in-store training sessions. Product Experts focus on specific brands and activities, such as hiking and camping for Cotswold Outdoor, running and nutrition for Runners Need, and skiing and snowboarding for Snow + Rock.
Working as a Product Expert can boost your knowledge of the outdoors industry and kickstart your career in more technical, product focused roles or in learning and development.
Supervisors help set the standard for customer service in the store. They support the Store Manager and Assistant Store Manager with the overseeing of the store and development of the store team. This includes team briefings and motivation.
Supervisors are able to build and develop the skills needed to manage and grow a store and is a great step on the way to being an Assistant Store Manager.
Assistant Store Managers support Store Managers with the running of the store. They help with operational processes, expanding and developing the team, and creating a premium shopping experience for customers. In the Store Manager’s absence, they will be responsible for the operation of the store. They’re also expected to support with the recruitment and onboarding of new colleagues, growing the store and customer base, and creating a pleasant work environment for colleagues.
Our Store Managers are responsible for all aspects of the day to day running of their retail store. They take ownership of operational processes, expanding and developing the team, and creating an overall positive experience for customers. They work with different departments throughout the business to maintain the high standards of customer service, create a great work environment for colleagues, and to expand their customer base and grow the store.
Our Store Manager - Relief Cover, or Relief Managers, cover the role of a Store Manager on an interim basis and support the Regional Manager with ensuring adequate coverage across the region. They act as an ambassador for O&CC and embed our customer engagement model to ensure our teams operate with a customer-first approach.
Our Regional Managers lead, coach and develop multiple teams across their region. They help to manage store performance and drive improvement and growth whilst demonstrating the company's vision, mission and values.
Snow Sport Sales Assistants work as part of the ski and snowboard departments and stores. They provide advice and support to customers looking to hit the slopes and ensure they have the right products for their adventure.
This role provides basic ski boot fitter training to build your knowledge on some of the more technical aspects of our snow related products.
Our Snow + Rock stores have teams dedicated to providing, repairing, and enhancing the ski and snowboard equipment our customers need. Ski Boot Fitters provide a technical boot fitting service which analyses the customer’s skiing style and foot shape to recommend the best boot or to make alterations to their existing boots.