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Sales Assistant (Customer Advisor)

Sales Assistants, known internally as Customer Advisors, work as part of a team to deliver a high level of customer service whilst providing advice and support to customers, creating a positive and inclusive in-store experience.

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Senior Sales Assistant (Senior Customer Advisor)

Senior Sales Assistants, or Senior Customer Advisors, enhance the customer experience and mentor colleagues to embed a customer first approach. Along with providing a great customer experience, they help set an expectation and standard for the store.

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Sales Assistant - Product Expert

Product Experts provide in-store expertise on the products and services we offer and help develop the team’s product knowledge by leading in-store training sessions. Product Experts focus on specific brands and activities, such as hiking and camping for Cotswold Outdoor, running and nutrition for Runners Need, and skiing and snowboarding for Snow + Rock.

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Retail Supervisor

Supervisors help set the standard for customer service in the store. They support the Store Manager and Assistant Store Manager with the overseeing of the store and development of the store team. This includes team briefings and motivation.

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Assistant Store Manager

Assistant Store Managers support with the running of the store. They help with operational processes, expanding and developing the team, and creating a premium shopping experience for customers. They’re also expected to support with growing the store and customer base, and creating a pleasant work environment for colleagues.

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Store Manager

Store Managers are responsible for the day to day running of their store including operational processes, expanding and developing the team, and creating an overall positive experience for customers and colleagues. They work with different departments throughout the business to maintain the high standards of customer service, expand their customer base, and grow the store.

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Designate Store Manager

Designate Store Managers work collaboratively with Store Managers across multiple stores to develop and refine their skills and company knowledge until a suitable Store Manager vacancy becomes available.

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Regional Support Manager

Regional Support Managers partner with their Regional Manager to support and develop the region. They cover the role of Store Manager and Regional Manager when required, as well as taking the lead on projects within the region and observing and monitoring data and trends relating to sales performance.

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Regional Manager

Our Regional Managers lead, coach and develop multiple teams across their region. They help to manage store performance and drive improvement and growth whilst demonstrating the company's vision, mission, and values.

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Sales Assistant - Ski Boot Fitter

Our Snow + Rock stores have teams dedicated to providing, repairing, and enhancing the ski and snowboard equipment our customers need. Ski Boot Fitters provide a technical boot fitting service which analyses the customer’s skiing style and foot shape to recommend the best boot or to make alterations to their existing boots.

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Snow Sports Sales Assistant

Snow Sport Sales Assistants work as part of our Snow + Rock teams. They provide advice and support to customers looking to hit the slopes and ensure they have the right products for their adventure. We provide basic ski boot fitter training to build your knowledge on some of the more technical aspects of our snow related products.

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Ski Technician

Ski Technicians have an in-depth understanding of ski and snowboard equipment which allows them to assess, maintain, and repair customer's products. They use various tools and machinery to install ski bindings, perform belt and stone grinds, and provide a patch repair and waxing service.

We recognise that AI serves as a valuable tool both in and out of the workplace, and you may choose to use a tool such as ChatGPT during the recruitment process. However, it's important that your output demonstrates your understanding of the objective and captures your unique approach. If you use AI as a supportive tool, please ensure that your answer is authentic to you and you are able to demonstrate your competence and ability at interview stage by providing additional depth if required.
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