Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Retail Product Expert. 

Please note this role is a fixed term contract from October 2024 - April 2025 working 13 hours per week on a rota basis. You will be required to work some weekends.

As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!

How will you make an impact?

As a Product Expert, you’ll be working alongside like-minded people and our ever-growing customer base. Day-to-day you can expect to be:

• Delivering a high level of customer service including resolving low level customer concerns
• Providing customers with a range of specialist services such as boot fits, IMBOX, gait analysis etc
• Developing and maintain your product knowledge and professional skills using our eLearning system and opportunities provided by our People and Product Development team
• Delivering product training in store
• Overseeing an area of the store including guiding colleagues on priorities and activities
• Coaching colleagues on product-based selling skills using your expertise
• Onboarding and mentoring new colleagues with regards to product knowledge
• Performing key holder duties such as opening and closing the store
• Ensuring a safe and compliant working environment by taking personal responsibility for health and safety and store policies and procedures

You'll fit right in if...

• You're passionate about providing excellent customer service
• You have experience managing a team
• You've got strong organisation skills with the ability to multi-task
• You have an in-depth understanding of outdoor products and equipment with a passion for snow sports
• You have a drive for continuous improvement and development

What's in it for you?

Colleagues make a company, so we believe in offering a total rewards package that’s more than just base salary. As part of the O&CC team you’ll receive:

• Base salary of £12.15 per hour (£9.85 per hour for under 21's)
• Bonus of up to £750 per annum (in proportion with hours worked)
• 40-60% discount across our range of products
• Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
• Company pension scheme
• Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday - there’s something to suit everyone’s lifestyle.

But there's more, for a full list of what we offer at O&CC check out our website -  Rewards And Benefits – Outdoor and Cycle Concepts (oandcc.com)

Applications from all genders and backgrounds encouraged

O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.

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